Before updating to the latest firmware, it is recommended that youve installed the latest updates and service pack on your computer. When i try to connect my mybook live purchased originally in 2012 and connected successfully to several devices with windows 7 installed it doesnt appear. After looking at the software instructions for wd smartware it looks like this drive is made more to back up my entire hard drive. Western digital my book live user manual pdf download. I have wd my book essentials and want to know how long you have tech phone support. Tips for getting started with the wd my book backup drive. Designed to meet wds demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. Wd backup sw could not find device repeatedly, even w tech support. My book is a series of external hard drives produced by western digital. For information about optional accessories for wd products, visit. View online or download western digital my book studio user manual, manual, brochure. My book duo twobay storage unit, with wd discovery, wd backup, wd drive utilities, and wd security software installation files. Raid0 mode provides superfast performance with up to 360mbs2 sequential read speeds using the usb typec port. This answer explains how to setup and use wd security and wd drive uti.
Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. The my book drive is trusted desktop storage designed to complement your personal style with a massive. Western digital my book is a sleek series of western digital wd external hard drives. My book essential external hard drive wd smartware software included on the drive. Support for multiple devices one installation of the software supports up to three wd drives my book or my passport drives with wd smartware software. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and preserve their most valued data. After setting up a preinstalled machine with windows 10, the problems arising. Plug the usb cable between the computer and the drive. We would like to show you a description here but the site wont allow us.
Registration register your wd product to get the latest updates and. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos. I havent even backedup that many times so its got plenty of space. Once system operational and plugged in, it appears in device manager. My mybook 3t drive, less than 1 yr old, only used for time machine backups, refuses to power up now. Wd my book essential not recognized or reformatted. The warranty for your western digital product varies depending on product model. Several calls to wd support in total probably 10 hours at least have failed to resolve the problem despite being escalated to level 3 status. Page 63 user manual sending customer support your log files if you have a problem with the my book live drive, complete the online form on the support page to generate a log and send it to wds customer support team. If your product is not listed above, please visit the product page. A line of external hard drives by western digital, styled after hardbound books.
The automotive industry is undergoing significant transformation with electrification and the development of autonomous vehicles. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. When i plugged it in, i had automatically clicked on the windows 7. This answer explain starting macos time machine backups to my passport. Using win 10 on new ssd, wd my book backup sw does not work.
The my book duo drive has massive capacity for storing photos, videos, documents and music. Your product includes 30 days of free telephone support during the warranty period. To get started, choose the western digital brand youd like help with. Plug in the power supply to the wallpowerbar and to the drive. Amazons choice recommends highly rated, wellpriced products available to ship immediately. Switch to raid1 configuration for redundancy and to mirror data on the wd red drives inside. Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. Ive had to switch on my windows 10 computers network discovery, so i see the my book live on my network but i can not map the files to my computer and hence cannot read the files. With just one click of our new wd app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. My friends my book essential maybe corrupted or going down sn. My book drive, with the wd backup, wd drive utilities, and wd security software usb 3. I just purchased an my book essential and i am very confused in how to use it.
I and my friend just copied data from and old xp and shutting down the drive after it with the button, which was on it. You store your vital data in the wd my book hard drive, if you encountered the data loss, you. You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team. How to recover files from wd my book external hard drive. Kit contents as shown in figure 1, your my book essential disk drive kit includes the following. Contacted wd support and their only option was to return the drive. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Email support is free for the entire warranty period and our extensive knowledge base is. Starting macos time machine backups to my passport and external usb drives. Also, when plugged in at boot up, it stopsfreezes computer from completing. Store files securely with this 4tb western digital my book hard drive. Accessing the digital media stored on your wd external hard drives directly from your windows 8 start screen is now easier than ever. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup. My book drives are designed to look like a standard black hardback book, with the exception of the.
Essential edition, home edition, office edition, mirror edition, studio edition, premium edition, elite edition, pro edition, av dvr live edition, and the world edition. Companies are gathering as much data as possible to help the. Available in various editions from essential, to premium to world edition. This 30 day period starts on the date of your first telephone contact with wd technical support. Millions of people around the world trust their data to my book desktop storage. A usb typec port with all cables included makes it universally. Wd my book essential not being recognized in windows 10. I just received my western digital 8tb easystore external hdd. Using the western digital my book hard drive facilitates our lifes, you can take your favourite media data or any important files to anywhere when you need them. Today i was advised by wdc support that the only option would be to take the drive to a third party data recovery option.
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